Ghosh, Anderson, and Gladwell open a great discussion about the value of information/content
in a troublesome online economy where everything seems to be free. The main
question without an answer here is what would be the economic model(s) that
would support the production of professional content in online settings.
Ghosh
attaches himself to basic economic principles: Prices rise with scarcity
and fall with abundance. Because there is too much information available, the
price of content would drop dramatically. Ghosh also argues that the economic
model of the Web (if any) would reflect the real economic model of societies so
it wouldn’t “contradict the economic principles that have generally worked.”
The
most controversial idea of Ghosh is when he compares love and information in
order to explain the new economic reality of the Web. He says love and
information are extremely valuable even if they don’t have price tags on them.
Of course love doesn’t have a cost that necessarily involves a transaction or
hard cash (let’s not talk about prostitution or arranged marriage), but people
never want to get a cheap love. Love is so important that they don’t want to
get whatever is available.
Anderson,
for his part, finds value in externalities such as attention and reputation, while
Gladwell considers the quality of the content itself carries some value, and
remembers the cost of maintenance and distribution.
Anderson
centers his discussion around the idea of cross-subsidy: Costumers could get
one product free (a dinner) if they buy another one (wine and beer) or acquire
a different service.
His
understanding of news as a subsidize product that lacks an economic model in
the online environment is outstanding. Sharing the cost or finding
an external value beyond the product (content) itself is an open challenge for
online media.
However,
Anderson falls short when he explains that cost of maintaining the network (storage, processing, and bandwidth) is close to zero. That is not the case for
many organizations that expend millions of dollars just to keep their users
connected.
Gladwell
wrote a harsh article in reaction to Anderson’s free content theory. His
strongest points were around the quality of the content and the invisible expenses
of maintaining the network. He does not believe in iron laws toward
intellectual production. He considers a common error of “technological
utopians” to assume that a particular scientific revolution would erase any
traces of its predecessors.
He
also talks about the invisible costs behind any product: “The expensive part of making drugs has never
been what happens in the laboratory. It’s what happens after the laboratory,
like the clinical testing, which can take years and cost hundreds of millions
of dollars.”